Contact Us
Last updated · September 2026
Every message is read and answered by a person. Whatever the question — an order, an ingredient, a return — write to us and we will sort it out.
Email us
We answer within one working day, Monday to Friday, 9:00–17:00 UK time. Messages sent at the weekend are answered on Monday.
If you are writing about an order, please include your order number from your Stripe receipt. It makes everything faster.
Who you are buying from
[[FULL REGISTERED ADDRESS]]
[[TOWN]], [[POSTCODE]], United Kingdom
Registered in England & Wales, company number [[00000000]]
VAT registration number [[GB000000000]] (delete this line if you are not VAT registered)
Email: loceanuk@gmail.com
What we can help with
- Before you buy — ingredients, suitability, how much to use, when it arrives.
- Your order — tracking, a wrong or missing item, a damaged parcel.
- Returns — cancelling within 14 days, or a product that is faulty. See our Refund Policy.
- Your data — access, correction or deletion. See our Privacy Policy.
If something goes wrong
Tell us first — most things are fixed the same day. If you are not satisfied with our answer, write to us with the word Complaint in the subject line. We will reply with a final response within 14 days.
If you are still unhappy, you can get free, independent advice from the Citizens Advice consumer service. Nothing here affects your statutory rights.
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